Service Delivery Representative

By | | Comments are Closed | 24 October, 2026 | 0

Contract
Ontario, California
Posted 10 minutes ago

Malone

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Job ID: 898373

Malone is looking for Service Delivery Representative for the city of Ontario!

Hours: 9am-6pm with 1 hour of lunch
Pay: $22-$24/hour

Job Description:

Support end-to-end shipment tracking and follow established SOPs
Monitor shipments using dashboards and identify open or aging items
Classify delivery exceptions and follow defined resolution processes
Assist with appointment scheduling and updates
Communicate with carriers using approved templates
Maintain and retrieve shipment documentation (BOL, PRO, POD)
Compile required documentation for cases and escalations with guidance
Perform basic data checks for shipment accuracy
Update systems with shipment status and notes
Document case activity with clear next steps and ownership
Capture initial details for shortages, damages, or discrepancies (OS&D)
Follow SOPs for returns, refusals, and reconsignment requests
Recognize standard accessorial types
Provide updates to internal stakeholders when requested
Follow routing guides and SOPs for all clients
Escalate issues according to defined processes
Minimum Qualifications / Skills /Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
At least two years of Customer Service Experience?
At least 2 years using Microsoft Office; intermediate to advanced level experience in Excel required?
High School Diploma or equivalent
Must display initiative and flexibility to work in a fast-paced, changing environment

Preferred Qualifications / Skills:?

Bachelor’s Degree
Microsoft Office experience in PowerPoint and Power BI
3PL, Supply Chain, Logistics or similar experience preferred
Ecommerce experience preferred
SAP knowledge
Project management experience
Strong organizational skills
Solid analytical ability
Strong verbal and written communication skills
Effective management of time and multi-tasking
Ability to work independently and with others

Benefits:

40 hours of sick pay

Malone Workforce is an Equal Opportunity Employer

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