Working in a call center can be very rewarding, but the job comes with a steep learning curve. Constantly being put on the spot with call after call can be tough at first.
After taking the time to hire promising individuals, the last thing you want is for them to become discouraged and quit. The amount and type of initial training you provide can make all the difference.
Here are five tips to help your new call center employees get adjusted as quickly as possible.
Chances are, you have a favorite employee. You’re only human, so this is to be expected, but you need to make certain to keep it under wraps and treat everyone equally.
Not sure if you’re playing favorites? It’s hard to be objective with your own behavior, so ask a fellow manager to weigh in.
If you don’t think it’s a big deal to outwardly favor one employee over the rest, you’re sorely mistaken. Here’s what can happen when one person gets special treatment.
Right now, you have a really great job, but there’s just one problem — it’s a temporary position. If it was offered on a permanent basis, you’d accept it in a heartbeat, but so far, that hasn’t happened.
You know you need to make an outstanding impression, but you’re not quite sure how to go about it. Here’s some advice to help you make all the right moves.
Working for a big company is something you enjoy but being one of many can make it hard to get noticed. You want to make a great impression on your boss, but they oversee a sizeable team, so it’s hard to capture their attention.
Simply doing your job and nothing else won’t get you on their radar, so you need to take it up a notch. Here are a few tips to help rise above your peers.
If your company doesn’t already allow employees to work remotely, it’s time to get on the bandwagon. Nearly half (43% ) of U.S. employees work remotely at least sometimes, according to a 2016 Gallup survey, and this number is only expected to rise.
The impact remote work will have on your company largely depends on your business model. If much of the work completed by employees can technically be done anywhere, this could hugely change the way your business operates.
Here’s some advice to help get your company ready for the remote era.
THE CLIENT In 2006, our client opened it’s state-of-the-art production plant in West Point, Georgia. Since then, the site has created
Malone takes care of business by taking care of people. We’re proud to
serve as the workforce resource and to make a positive impact on people’s
lives.
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