Malone
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Job ID: 863529
Location – Hebron, KY
Shift – 1st – Hours for this job vary, but it will probably be within the 6a-4:30p range
Pay Rate – 16.50/hour
Temp-To-Hire Opportunities
Position Description
To always deliver superior customer service in all situations. Responsible for providing customers with high quality, professional customer service and act as an extension of the customer within Stord. To check in all carriers for appointments and ensure quality and accuracy of process. Establish and maintain effective working relationships with associates, other agencies, customers and the public. Must have a working knowledge of Business English, spelling and arithmetic, and office practices and procedures. Ability to: type accurately, make accurate arithmetic computations, prepare and maintain complex records and reports, follow written and verbal instructions and communicate effectively verbally and in writing.
What You'll Do:
Assists customers on all issues, acts as a liaison between the customer and Stord personnel, answers questions, offers solutions, and researches issues in a timely and positive manner.
Accurate input and verification of BOLs on a timely basis.
Check in and out all carriers in accurate and timely manner.
Make or change appointments for customers as required.
Organization of files, to ensure the proper information and documentation is available to the customer in a timely and efficient manner.
Generating and retention of any required reporting for the customer and Stord. ? Update outbound schedule and dispatch at scheduled times each day. ? Print outbound BOLs and make available for drivers to pick up.
Communicates with the customer verbally and in writing with a professional and positive attitude.
Assist in answering the phones and making appointments as needed.
Additional duties as assigned by Supervisor or Management
Maintain orderly desk area with information available to all associates and customers as needed.
What You'll Need:
Completion of High School Diploma and/or GED
Must be willing to submit to drug screen and background check
Must be able to stand for periods of up to 12 hours a day
Must pass pre-employment test if applicable
Minimum of 1 year experience in a customer service role
Knowledge of Microsoft Word, Excel & Power Point
Computer/WMS experience preferred
RF experience preferred
2000050
