Support Team Assistant

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Job ID: 816574

Malone Workforce Solutions is hiring a Support Team Assistant for a full-time, long-term opportunity in Louisville, KY. Join a company that values your dedication and rewards your contributions with robust benefits and a supportive team environment.

Support Team Assistant Job Highlights

• Pay: $20.00 – $22.00/hour

• Schedule: Full-time, Monday-Friday (onsite)

• Employment Type: Temp-to-Hire

• Location: Louisville, KY (onsite, full-time required)

• 10 Paid Holidays

• Aggressive PTO:

  • 88 hours at 1 year

  • 128 hours at 3 years

  • 168 hours at 5 years

• “Hiatus” Program: 3 paid weeks off every 7 years

• Full Benefits Package

  • 80% employer-paid medical (single coverage)

  • Life insurance after 90 days

  • Café plan after 60 days

• SEP Pension Plan after 24 months (avg. 10% employer contribution)

Support Team Assistant Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, and in-person

• Direct customers to appropriate departments and provide timely follow-up

• Manage and triage various support inboxes

• Monitor customer order statuses, communicate with vendors, and provide updates

• Handle lost, delayed, or incorrect orders and resolve issues with vendors and customers

• Process vendor invoices, confirmations, and shipping records

• Conduct credit checks and process payments

• Maintain accurate records in internal systems and provide backup for team members as needed

• Provide exceptional internal and external customer service in a fast-paced environment

Support Team Assistant Requirements

• Education: High school diploma or equivalent

• Experience:

  • 1-3 years of data entry, customer service, or administrative experience

  • Previous office environment experience preferred

• Skills:

  • Proficient in Microsoft Office (Word, Excel, Outlook)

  • Strong typing skills (50+ WPM)

  • Detail-oriented with strong organizational skills

  • Excellent communication and interpersonal skills

  • Must be dependable, adaptable, and team-oriented

Experience with NetSuite preferred (not required)

???????Malone Workforce Solutions is an Equal Opportunity Employer.

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