Malone
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Job ID: 825074
Helpdesk Technician
Are you that go-to person when someone has a question about their tech devices? Do you love helping others by sharing your technical knowledge? Bluegrass Network’s Helpdesk team makes people feel good by helping customers with their connectivity to internet, cable tv, and telephone products.
Description
As a Helpdesk Technician, you provide insightful advice and friendly, hands-on technical support to customers in need. You will quickly diagnose the company’s products such as home internet, email, telephone, and cable TV issues on the spot, explaining situations with patience and compassion. You stay conscious of their time demands as well as your own. Ensuring the trust of customers and coworkers alike as you respond to phone calls, chats, and email. As a Helpdesk Technician, your goal is to provide a customer friendly, first call resolution. We are looking for people who identify problems and provide feedback to ensure our customer service stays relevant and current.
Onsite Training Schedule Six (6) weeks
Monday – Friday 8 a.m. to 5 p.m. – First Five (5) weeks, Final week is 1 p.m. to 10 p.m.
After Training Schedules Vary
Will be required to work some weekends and holidays as we are a 24/7/365 operation.
Key Qualifications:
- High School Diploma or GED
- Ability to read, write, speak and understand English
- Ability to multi-task and have organizational skills
- Strong people skills and a knack for problem solving
- Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
Preferred Qualifications:
- Exceptional PC and customer service skills
- Internet knowledge
- Ability to write in a technical format.
- 6 months or more experience in a call center environment
- 6 months or more experience in customer service
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