Logistics Customer Service Representative

By | | Comments are Closed | 29 August, 2025 | 0

Contract
Ladson, SC
Posted 12 minutes ago

Malone

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Job ID: 774146

Logistics Customer Service Representative Overview

Malone Workforce Solutions is hiring an experienced Logistics CSR for a fast-paced distribution center in Ladson, SC. This role supports inbound/outbound communication, order processing, issue resolution for logistics and supply chain operations and is a backup for the dispatcher. If you have strong communication skills and experience dispatching or as a CSR in a logistics or warehouse setting, we’d love to hear from you.

Logistics CSR Highlights:

Location: Ladson, SC
Schedule: Monday-Friday, 8-hour shifts (some flexibility may be required)
1st Shift: 7AM – 330PM
Industry: Distribution / Logistics
Pay: Competitive, based on experience starting at $18.50/hour with immediate benefits package offered!
Work Environment: Office role within a distribution center

Logistics CSR Duties:

Serve as the main point of contact for customers regarding orders, shipments, and delivery updates
Process customer orders, returns, and billing adjustments
Investigate and resolve shipping discrepancies and service issues
Maintain accurate records of transactions, inquiries, and claims
Communicate with internal teams and external carriers to ensure timely delivery
Review and update address records, invoices, and customer account data
Recommend improvements in customer service processes to increase satisfaction
Serves as a backup for dispatcher

Logistics CSR Requirements & Qualifications:

1+ years of experience of customer service in a logistics or distribution environment required
Experience working in dispatch for a logistics company highly preferred
Strong computer skills and ability to learn internal systems
Professional verbal and written communication skills
Detail-oriented and able to multitask in a high-volume setting
High school diploma or equivalent required
Experience handling shipping documentation or working with carriers a plus

Ready to bring your customer service experience into the logistics world? Apply today and help keep the supply chain moving smoothly!
Malone Workforce Solutions is an equal opportunity employer

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