Malone
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Job ID: 790617
Malone Solutions in Montgomery, Alabama is now hiring for Call Center Agents!
Weekly Pay
$12.00 an hour
Fulltime Positions
Potential Temp to Hire
In-person position, not work from home
Inbound Call Center Agent Job Description
An Inbound Call Center handles only the inbound calls from the customers. The
representatives of an inbound call center are individuals who answer these calls. Their
responsibility is to respond to incoming calls from the customers to take their orders, answer
questions and inquiries, troubleshoot problems, provide information and handle complaints
regarding the organization’s products or services.
Duties and Responsibilities
- Answering phone calls from customers professionally and responding to customer inquiries
- and complaints.
- Research required information using accessible resources.
- Handling and resolving customer complaints regarding product sales to customer service
- problems.
- Providing customers with the organization’s service and product information.
- Processing forms, orders, and applications requested by the customers.
- Identifying, escalating priority issues and reporting to the high-level management.
- Routing inbound calls to the appropriate resources.
- Following up complicated customer calls where required.
- Completing call logs and call reports as necessary and updating them in the database.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Recording details of comments, inquiries, complaints, and actions taken.
- Managing administration, communicating and coordinating with internal departments.
Skills and Specifications
- Technical expert in related computer applications.
- Great communication skills as well as ability to work with others in close manner.
- Good keyboard skills and impressive telephone etiquette.
- Able to react effectively and calmly in emergencies
- Able to maintain customer confidentiality.
- Related product knowledge.
Education and Qualifications
- Degree or high school diploma from an accredited institution (Copy Needed to Apply)
- Experience in call center activities a plus
- Must be able to pass background and drug test requirements
Malone Solutions is an equal opportunity employer.
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