To Apply for this Job Click Here
Job ID: 898373
Malone is looking for Service Delivery Representative for the city of Ontario!
Hours: 9am-6pm with 1 hour of lunch
Pay: $22-$24/hour
Job Description:
- Support end-to-end shipment tracking and follow established SOPs
- Monitor shipments using dashboards and identify open or aging items
- Classify delivery exceptions and follow defined resolution processes
- Assist with appointment scheduling and updates
- Communicate with carriers using approved templates
- Maintain and retrieve shipment documentation (BOL, PRO, POD)
- Compile required documentation for cases and escalations with guidance
- Perform basic data checks for shipment accuracy
- Update systems with shipment status and notes
- Document case activity with clear next steps and ownership
- Capture initial details for shortages, damages, or discrepancies (OS&D)
- Follow SOPs for returns, refusals, and reconsignment requests
- Recognize standard accessorial types
- Provide updates to internal stakeholders when requested
- Follow routing guides and SOPs for all clients
- Escalate issues according to defined processes
- Minimum Qualifications / Skills /Requirements:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- At least two years of Customer Service Experience?
- At least 2 years using Microsoft Office; intermediate to advanced level experience in Excel required?
- High School Diploma or equivalent
- Must display initiative and flexibility to work in a fast-paced, changing environment
Preferred Qualifications / Skills:?
- Bachelor’s Degree
- Microsoft Office experience in PowerPoint and Power BI
- 3PL, Supply Chain, Logistics or similar experience preferred
- Ecommerce experience preferred
- SAP knowledge
- Project management experience
- Strong organizational skills
- Solid analytical ability
- Strong verbal and written communication skills
- Effective management of time and multi-tasking
- Ability to work independently and with others
Benefits:
- 40 hours of sick pay
Malone Workforce is an Equal Opportunity Employer
2000057