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Job ID: 895220
Job Summary:
The Operations & Document Control Coordinator supports the daily workflow of the Operations Department through customer order processing, order-related communication, accounts receivable and deduction support, and document and records control. The position helps ensure orders are processed accurately and on time, customer requirements are communicated, account issues are appropriately tracked, and employees can readily locate current approved procedures, forms, specifications, and supporting records.
Sales Operation & Document Control Coordinator Responsibilities:
Operations & Customer Orders
- Process customer orders through ERP systems, portals, and electronic channels.
- Prepare accurate sales documents and transaction records.
- Coordinate domestic, international, distributor, wholesale, and drop-ship orders.
- Respond to customer inquiries and resolve order discrepancies.
- Communicate order status and customer requirements with internal teams.
Accounts Receivable Support
- Process authorized payments, statements, and account adjustments.
- Track and follow up on customer deductions, short payments, and discrepancies.
- Maintain accurate supporting documentation and escalate issues as needed.
Document Control & Records
- Prepare, update, review, and maintain controlled documents and records.
- Archive outdated documents and ensure current versions are available.
- Organize and maintain electronic and paper records.
- Monitor expiration dates and follow up on missing or incomplete documentation.
- Retrieve records for customers, audits, and internal business needs.
Team & Process Support
- Collaborate with Operations and other departments to maintain workflow.
- Provide backup support for operational and documentation tasks.
- Assist with reporting, special projects, and process improvement
Sales Operation & Document Control Coordinator Requirements:
- Strong attention to detail, accuracy, and follow-through.
- Ability to prioritize and manage multiple orders, deadlines, and documents.
- Good judgment with the ability to resolve routine issues and escalate when needed.
- Strong written and verbal communication skills.
- Proficient in Outlook, Excel, and Word; able to learn ERP and other business systems.
- Ability to collaborate across departments and manage competing priorities.
Schedule:
Full-time: Monday – Friday 9 am – 4 pm
Pay rate:
$22-27/hr DOE
Malone Workforce Solutions is an equal opportunity employer dedicated to fostering a diverse and inclusive workplace.
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