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Job ID: 843612
Malone is looking for a Customer Service Representative for El Segundo, CA! This is an opportunity with a long-term, wonderful customer of ours. If you have worked in Customer Service, we’d love to talk to you! Apply today!
About Malone:
Malone is a private, award-winning company dedicated to providing excellent job opportunities to all our employees. Ranked on the SIA 2024 Top 100 List as one of the Largest Staffing Companies in the US, it is our pleasure to serve as the workforce resource and to have a positive impact on people’s lives. At Malone we truly want to make a difference in our employee’s lives, with Malone you will experience engagement, encouragement & job transparency, we can’t wait to talk with you!
Shifts & pay for Customer Service Representative:
- 8:00am-5:00pm
- Work Model: Hybrid (required to work onsite two days per week)
- Pay is $24.00
Job responsibilities for Customer Service Representative:
In this role you will act as the primary point of contact for customers, managing communication from order receipt through fulfillment while working closely with Sales and Global Supply Chain teams.
- Act as the primary point of contact for key accounts and distributors, providing outstanding customer service
- Receive, expedite, and accurately process customer sales orders to completion using SAP
- Coordinate, confirm, and communicate all delivery details with customers
- Work closely with customers, sales representatives, production, and distribution teams to fulfill order requirements and complete all necessary documentation
- Resolve order and delivery issues, including coordinating returns, in a professional and timely manner
- Provide customers with technical information, technical data sheets, promotional materials, and material safety data sheets as required
- Promote and adhere to internal quality procedures and policies
- Manage accounts with special requirements to ensure consistently strong customer experience
- Act as a subject matter resource for customer service systems SAP
- Complete month end reporting responsibilities for assigned accounts
- Support compliance with internal training documentation and programs
Qualifications for Customer Service Representative:
- Bilingual (Spanish / English) experience in a customer service-related role
- Two or more years of experience in a similar customer service order management related role
- Experience in end to end order management is preferred
- Post secondary education is preferred
- Strong time management and organizational skills with the ability to manage a high volume workload
- Excellent verbal and written communication skills
- Demonstrated customer service mindset with the ability to translate customer needs into effective solutions
- Ability to collaborate and solve problems with internal teams and external partners
- Process driven approach with a focus on efficiency and continuous improvement
- Ability to work well under pressure in a fast paced environment
Employment benefits for Warehouse associates:
- 40 hours of sick pay
- Medical, dental and vision available through Malone
- Weekly pay Malone Workforce Solutions is an Equal Opportunity Employer.
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