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Job ID: 819685
Job Title: Distillery Tour Guide
Job Summary
The Distillery Tour Guide is responsible for delivering engaging, informative, and memorable tour experiences for guests. This role serves as a brand ambassador, educating visitors on the distillery’s history, production process, and products while providing excellent customer service in a welcoming and professional manner.
- Shifts may vary
- Pay determined upon experience
Key Responsibilities
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Lead guided tours of the distillery, explaining the history, craftsmanship, and production process in an engaging and approachable way
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Educate guests on the distillery’s spirits, ingredients, and tasting notes
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Facilitate tastings in compliance with all local and state alcohol regulations
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Answer guest questions and tailor tours to various audience types and knowledge levels
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Maintain a clean, safe, and organized tour and tasting area
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Represent the brand positively and consistently through professional appearance and communication
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Assist with gift shop sales, merchandise, and point-of-sale transactions as needed
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Monitor guest behavior to ensure a safe and responsible tasting environment
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Support special events, private tours, and promotional activities as assigned
Qualifications
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Strong communication and storytelling skills
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Friendly, outgoing personality with a passion for hospitality
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Ability to speak confidently in front of groups of varying sizes
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Interest in spirits, distillation, or craft beverages (experience a plus, not required)
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Ability to multitask and remain professional in a fast-paced environment
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Must meet legal age requirements to serve alcohol
Physical Requirements
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Ability to stand and walk for extended periods
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Comfortable working around production equipment and in varying temperatures
**Malone is an Equal Opportunity Employer**
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