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Job ID: 816574
Malone Workforce Solutions is hiring a Support Team Assistant for a full-time, long-term opportunity in Louisville, KY. Join a company that values your dedication and rewards your contributions with robust benefits and a supportive team environment.
Support Team Assistant Job Highlights
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Pay: $20.00 – $22.00/hour
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Schedule: Full-time, Monday-Friday (onsite)
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Employment Type: Temp-to-Hire
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Location: Louisville, KY (onsite, full-time required)
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10 Paid Holidays
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Aggressive PTO:
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88 hours at 1 year, 128 hours at 3 years, 168 hours at 5 years
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“Hiatus” Program: 3 paid weeks off every 7 years
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Full Benefits Package
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80% employer-paid medical (single coverage)
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Life insurance after 90 days
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Café plan after 60 days
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SEP Pension Plan after 24 months (avg. 10% employer contribution)
Support Team Assistant Responsibilities
- Serve as the first point of contact for customer inquiries via phone, email, and in-person and direct customers to appropriate departments and provide timely follow-up
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Monitor customer order statuses, communicate with vendors, and provide updates
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Handle lost, delayed, or incorrect orders and resolve issues with vendors and customers
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Process vendor invoices, confirmations, and shipping records
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Conduct credit checks and process payments
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Maintain accurate records in internal systems and provide backup for team members as needed
Support Team Assistant Requirements
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Education: High school diploma or equivalent
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Experience:
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1-3 years of data entry, customer service, or administrative experience
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Previous office environment experience preferred
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Skills:
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Strong typing skills (50+ WPM)
- Detail-oriented with strong organizational skills
- Excellent communication and interpersonal skills
- Experience with NetSuite preferred (not required)
Malone Workforce Solutions is an Equal Opportunity Employer.
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