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Job ID: 812986
Intake / Customer Service Representative – Medical Equipment
Location: Temecula, CA
Schedule: Monday-Friday, 8:00 AM – 4:30 PM
Pay Rate: $20-$22 per hour
Malone is seeking a dependable and detail-oriented Customer Service Representative to support operations for a medical equipment provider in Temecula, CA. This role is ideal for someone with strong customer service skills, solid administrative experience, and an interest in working in a healthcare-focused environment.
Key Responsibilities
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Represent the company in a professional and courteous manner in all interactions with patients, referral sources, and internal teams.
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Manage all aspects of the intake process, including answering phones, processing faxes, collecting patient and referral information, and entering data into internal systems.
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Communicate with patients and referral sources verbally and in writing to ensure questions and concerns are addressed promptly.
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Assemble patient charts, process paperwork, and prepare complete and accurate files for the billing department.
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Prepare delivery tickets for daily routes.
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Assist with accounts receivable (AR) tasks, including posting electronic claims and communicating with payers.
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Maintain accurate documentation, files, and notes.
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Develop and maintain working knowledge of products, services, and insurance and regulatory requirements (Medicare, Medi-Cal, and private insurance).
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Provide technical assistance and assist in resolving equipment-related issues when appropriate.
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Support general office upkeep and administrative needs.
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Participate in performance management activities, audits, surveys, training, and continuing education as required.
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Perform other duties as assigned.
Skills & Qualifications
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High school diploma or equivalent required.
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One year of home medical equipment (DME) experience preferred.
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Strong customer service background preferred.
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Effective interpersonal, time management, and organizational skills.
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Ability to type 30-40 words per minute accurately.
Malone is an equal opportunity employer.
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