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Job ID: 785194
Job Title: Member Services Coordinator
Location: Elizabethtown, Ky
Job Type: Temp to Hire
Salary: $16/hr
Job Summary:
We are seeking a Member Services Coordinator (MSC) to join our team. The MSC plays a key role in providing outstanding customer service to association members and ensuring the efficient operation of the front office. This position involves a variety of administrative and support tasks and serves as a central point of contact for members. The ideal candidate will be detail-oriented, organized, and comfortable managing multiple responsibilities while promoting a professional image for the association.
Key Responsibilities:
- Maintain calendars for association, committees, and staff.
- Handle files, records, and office documentation.
- Design and distribute forms, flyers, and meeting/event notices.
- Manage lockbox inventory and assist with MLS inquiries and issues.
- Provide excellent service by answering phones, assisting members, and addressing concerns promptly.
- Attend committee meetings, prepare minutes, agendas, and notifications.
- Greet and assist walk-in customers and direct them appropriately.
- Communicate with members via email and maintain the association’s Facebook page and website.
- Prepare and distribute the weekly newsletter.
- Assist with general membership meetings, events, and education classes.
- Support onboarding of new members and new member orientation.
- Ensure compliance and knowledge of association bylaws, rules, and MLS regulations.
- Run office errands and complete other tasks as assigned by the Association Executive.
Qualifications:
- Previous experience in administrative support or customer service roles preferred.
- Strong communication and organizational skills.
- Comfortable using email and social media for professional communication.
- Basic knowledge of MLS systems or willingness to learn.
- Ability to manage time effectively, meet deadlines, and work independently or as part of a team.
- Professional, friendly, and member-focused demeanor.
- Proficiency with Microsoft office
Malone is an Equal Opportunity Employer
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