Malone
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Job ID: 742597
Malone is seeking a Customer Service Administrator, this is temp to hire position in Vista, CA.
Pay range: $23 to $26
Position Overview for a Customer Service Administrator
As a key member of our Customer Service team, you will support B2B customers and distributors by managing orders, resolving issues, and ensuring a seamless post-sale experience. This role requires excellent communication skills, attention to detail, and the ability to collaborate across departments to meet customer expectations in a fast-paced manufacturing environment.
Key Responsibilities
Customer Service Administrator:
- Enter and confirm customer orders with accuracy and in a timely manner
- Maintain orders, including changes to quantities, delivery dates, and ship-to addresses
- Respond to customer inquiries related to shipment tracking, order status, and lead times
Customer Support & Relationship Management:
- Manage RMA (Return Material Authorization) requests for quality issues or stock rotations
- Distribute 8D quality reports to customers when applicable
- Perform final review and release of customer orders, ensuring completeness and accuracy
Qualifications
- 1+ years of experience in a B2B customer service or order management role, preferably within a manufacturing environment
- Working knowledge of ERP systems (D365 or similar)
- Strong written and verbal communication skills
- Ability to manage multiple priorities and work cross-functionally
- High attention to detail and strong organizational skills
- Proficiency in Microsoft Office (Excel, Outlook, Word, Teams)
- Familiarity with RMAs, credit processing, and compliance documentation is a plus
Malone Workforce Solutions is an equal opportunity employer.
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