
Malone
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Job ID: 694794
Location: Oklahoma City, OK
Job Type: Full-time
Salary: $18.00
Department: Customer Service Representative
At Malone Solutions, we’re dedicated to providing exceptional products and services that improve the lives of our customers. We are a dynamic and fast-paced organization that thrives on building lasting relationships with our clients. We’re looking for a motivated, friendly, and dependable Customer Service Representatives to join our team.
Job Overview:
As a Customer Service Representative, you will be the first point of contact for our customers. You will be responsible for handling inquiries, resolving issues, and providing product and service information to ensure customer satisfaction. If you are passionate about helping people and have strong communication skills, we would love to meet you.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
- Provide accurate product/service information and assist with order placement, billing inquiries, and returns.
- Troubleshoot customer issues, providing solutions and escalating when necessary.
- Maintain accurate customer records and document interactions.
- Process customer requests efficiently and accurately.
- Work closely with other departments to resolve issues and ensure customer satisfaction.
- Stay updated on company products, services, and promotions.
- Promote a positive company image and foster strong customer relationships.
Qualifications:
- Proven customer service experience (1-2 years preferred).
- Strong communication skills, both verbal and written.
- Ability to handle difficult situations with empathy and professionalism.
- Detail-oriented with strong organizational skills.
- Ability to work in a fast-paced environment.
- Data Entry.
- Attention to Detail.
- Bilingual is a plus.
Benefits:
- Competitive salary with performance-based incentives.
- Comprehensive benefits package, including health, dental, and vision insurance.
- Temp-to-Hire in 90 days.
- Opportunities for career growth and professional development.
- Friendly and supportive work environment.
Malone Solutions is an Equal Opportunity Employer.
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