Malone
Job ID: 333246
Malone Workforce Solutions is now hiring for a Scheduling Coordinator in Charlotte, NC! This is a remote position. Do not miss out on your chance to apply today and jump start your career in logistics!
Shift: 1st shift, 45 hours a week. Monday-Friday 8am-5:30pm
Pay Rate: $18-$22 an hour
REMOTE SCHEDULING COORDINATOR
Our client is a part of the largest pest control company in the world, and we are the third largest pest control company in North America. They pride ourselves on being a trusted partner to many of the world’s leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality. They are extremely proud of our legacy of excellence and constantly work to enhance the value and impact of our services.
Responsibilities
What do our Customer Service Representatives (CSR) do?
Our CSR’s are the first contact to help resolve customers’ concerns. They are courteous, knowledgeable and empathetic to the callers’ concerns in their homes and businesses. They enjoy making a customer feel confident that their concerns will be handled promptly and professionally.
Responsibilities include, but are not limited to;
- Maintain good customer relations both on the phone and in person
- Gather information from customers to help identify and solve problems
- Confirm, schedule and reschedule services for the customer
- Set sales appointments for new customers
- Answer billing questions
- Complete general clerical duties as assigned
- Work as a team with Service and Sales
- Sell the value of our services and suggest upgrades to service
- Smile while talking on the phone
What do you need?
- High school diploma or GED
- 2 years of call center experience
- Have excellent listening and communication skills
- Have a pleasant phone voice and ability to clearly speak and be understood on the phone
- Demonstrate multitasking skills to enter accurate data and type while speaking with customers
- Remain calm and able to work under pressure when busy and help other team members
- Strong attention to detail and willingness to learn
- Excellent organization and time management skills
- Available to work Monday-Friday and Saturdays as needed
- Must pass pre-employment background screen
- Must possess a valid driver’s license and provide a current drivers’ abstract
What you will recieve:
- Savings and Retirement
- 401(k) retirement plan with highly-competitive company-matching contributions, holiday savings club, and more
- Work-Life Balance
- Vacation days & sick days
- Company-paid holidays & floating holidays
- A company mindset that prioritizes health, safety, and flexibility
Benefits Start Day 1 for Full-Time Colleagues – No Waiting Period!
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